SENIOR PRODUCT DESIGNER • LOS ANGELES
SENIOR PRODUCT DESIGNER • LOS ANGELES
SENIOR PRODUCT DESIGNER • LOS ANGELES
Hi, I’m Ana — I turn complex workflows into products that feel simple.
Hi, I’m Ana — I turn complex workflows into products that feel simple.
Hi, I’m Ana — I turn complex workflows into products that feel simple.
I lead end-to-end design for complex healthcare and enterprise products, bringing product, engineering, and user needs together from problem to launch.
I lead end-to-end design for complex healthcare and enterprise products, bringing product, engineering, and user needs together from problem to launch.
I lead end-to-end design for complex healthcare and enterprise products, bringing product, engineering, and user needs together from problem to launch.
WORKS
Less friction. Fewer “wait, what?” moments.
Less friction. Fewer “wait, what?” moments.
I design products that make complicated workflows easier to understand, use, and build — working across UX, product strategy, and development to turn messy problems into useful experiences.
I design products that make complicated workflows easier to understand, use, and build — working across UX, product strategy, and development to turn messy problems into useful experiences.
Modernizing ASHCore
Product Design
Rethinking critical customer service workflows while modernizing a legacy enterprise platform for React.
Modernizing ASHCore
Product Design
Rethinking critical customer service workflows while modernizing a legacy enterprise platform for React.
Modernizing ASHCore
Product Design
Digitizing the Reimbursement Experience
Product Design
Turning a manual reimbursement process into a guided digital experience for Active&Fit Enterprise members.
Digitizing the Reimbursement Experience
Product Design
Turning a manual reimbursement process into a guided digital experience for Active&Fit Enterprise members.
Digitizing the Reimbursement Experience
Product Design
Centralizing Contract Information in ASHCore
Product Design
Bringing scattered contract guidance into one organized experience for customer care agents and giving supervisors the tools to keep it current.
Centralizing Contract Information in ASHCore
Product Design
Bringing scattered contract guidance into one organized experience for customer care agents and giving supervisors the tools to keep it current.
Centralizing Contract Information in ASHCore
Product Design
Simplifying Customer Service at Glidewell
Product Design
Rethinking Glidewell’s internal CRM to simplify complex workflows and make everyday customer service tasks easier to find and complete.
Simplifying Customer Service at Glidewell
Product Design
Rethinking Glidewell’s internal CRM to simplify complex workflows and make everyday customer service tasks easier to find and complete.
Simplifying Customer Service at Glidewell
Product Design
MY APPROACH
How I turn messy problems into shipped products.
How I turn messy problems into shipped products.
My process flexes with the problem, but the goal stays the same: understand what matters, make thoughtful decisions, and build something that works in the real world.
01
Figure out what’s actually going on.
I ask questions, talk to users, dig through workflows, and try to understand the problem before getting too attached to a solution.
01
Figure out what’s actually going on.
I ask questions, talk to users, dig through workflows, and try to understand the problem before getting too attached to a solution.
01
Figure out what’s actually going on.
I ask questions, talk to users, dig through workflows, and try to understand the problem before getting too attached to a solution.
02
Make sense of the mess.
I connect the dots, figure out what matters most, and get everyone pointed in roughly the same direction.
02
Make sense of the mess.
I connect the dots, figure out what matters most, and get everyone pointed in roughly the same direction.
02
Make sense of the mess.
I connect the dots, figure out what matters most, and get everyone pointed in roughly the same direction.
03
Make it real enough to poke holes in.
Make it real enough to poke holes in. I explore flows, prototype ideas, and work closely with product and engineering to find what works and what definitely doesn’t.
03
Make it real enough to poke holes in.
Make it real enough to poke holes in. I explore flows, prototype ideas, and work closely with product and engineering to find what works and what definitely doesn’t.
03
Make it real enough to poke holes in.
Make it real enough to poke holes in. I explore flows, prototype ideas, and work closely with product and engineering to find what works and what definitely doesn’t.
04
Get it out there, then make it better.
I stick around through implementation, see how it holds up in the real world, and use what we learn to improve the next version.
04
Get it out there, then make it better.
I stick around through implementation, see how it holds up in the real world, and use what we learn to improve the next version.
04
Get it out there, then make it better.
I stick around through implementation, see how it holds up in the real world, and use what we learn to improve the next version.